The privacy of your data is important to us.
We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept. Only in case you ask us to, we’ll access your account to help you with a problem or to fix of a software bug.
This policy applies to data that is collected, used, and retained by us in the United States.
Identity & access
We ask for your name, company name, phone and email address when you signup for ProofHub. This is done to setup and personalize your new account and send you invoices, updates, or other important information. The phone number you provide is used only when you ask to be called for assistance, help setting up the account. Your personal information will never be sold to third parties, and we won’t use your name or company in marketing statements without your permission.
When you contact ProofHub with a question or to ask for help, we keep the email address and correspondence for future reference. When you browse our marketing pages, we’ll track them for statistical purposes (like tracking the sources of signups, market research, conversion rates and to test new designs) and to improve the content of our web pages and the quality of our service.
You always have the right to access the personal information we store about you. And, if you wish to further limit our use of your personal information, please contact Alex Hood at [email protected].
Users of ProofHub can store any type of information in ProofHub, but ProofHub does not access or share that data, and does not know what type of data you or other users are storing. The data is only used by the account owner and invited users as they intend to use it.
The only times we’ll ever share your info is to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, group, place, region, nation,etc., violations of our Terms of Service, or as otherwise required by law.
While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, ProofHub won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. The data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we have checks in place to secure your data at rest. You can read more about it on our security page.
In order to improve our website performance, and provide more convenient, relevant experiences to you, we and our vendors may use "cookies", "web beacons", and similar devices to track your activities only for our website.
Third Parties and data storage
We also partner with various third-party vendors just for ProofHub’s website to gather relevant data that helps us deliver marketing and advertising content relevant to the interests of our users.
As we have little control over these third-party cookies, we highly recommend you to go through their privacy policies and understand how they might use your information.
All data that you add to your ProofHub account is stored only for the duration of your association with ProofHub.
Once you close your paid account with ProofHub or when your trial account ends, all data from your account is deleted within 30 days of the end of your association with ProofHub. Individual items and files that you delete in your ProofHub account, are moved to trash from where they are purged after 15 days. Data from trash is purged immediately if you empty the trash manually. You can also request to close your account and delete all data directly through the "manage account" page in your ProofHub account.
EU-US and Swiss-US Privacy Shield Framework
ProofHub complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov/.
EU-US and Swiss-US Privacy Complaints
Changes and questions
ProofHub may periodically update this policy. We'll notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your ProofHub primary holder account or by placing a prominent notice on our site.